Courses on CD-ROM for your Training Library
HR on CD
360 Feedback: Implementation
360 Feedback: Overview
Basics of Performance Appraisal
Career Development
Career Path Management
Career Planning: Networking
Coaching for Improved Performance
Creating “Brand You”
Interviewing Skills
Negotiating and Starting Right
Business Ethics for Managers
Ethics for Employees
Sales and Marketing on CD
Customer Support & Personalization
Customers and the Internet
Improving Customer Loyalty
The Basic Internet Marketing Model
The Internet & the Digital World
Goal Commitments and Challenges
Goal Contracting
Goal Setting: An Overview
Improve Your Listening Skills
Managing Priorities
Managing Anger at Work
Personalizing Your Goals
Time Management for Employees
Business Skills on CD
Achieving Personal Goals
Applying Leadership Basics
Balancing Work and Family
Basics of Effective Communication
Basics of Effective Selling
Building Strong Customer Relations
Closing the Sale
Conducting Performance Reviews
Conflict Intervention
Creating a Strong Leadership Team
Creating an Effective Sales Team
Dealing with Difficult Customers
Dealing with Violence in the Workplace
Delegating
Developing a Strategic Plan
Discharging Employees
Disciplining and Redirecting Employees
Financial Basics for Non-financial Managers
Intercultural Business Etiquette
Interviewing Job Candidates
Interviewing Skills for Job Candidates
Leading Effective Meetings
Leading Effective Teams
Managing a Virtual Office
Managing Change
Managing Projects
Managing Stress
Motivating Employees
Negotiating for the Sales Professional
Presentation Skills
Preventing Workplace Violence
Providing Effective Feedback
Recognizing and Avoiding Burnout
Recognizing and Managing Anger
Recognizing Employee Performance
Setting Performance Goals and Expectations
Solving Problems as a Team
Succeeding as a Supervisor
Telephone Sales Skills
Time Management
Management and Communication on CD
Basic Conflict Management
Cross-Cultural Communications
Effective Delegation
Effective Meetings 1
Goal Strategies
Improving Personal Productivity
Personal Leadership Power
Refresher on Quality Management
Organizing Project Management
The Nature of Project Management
The Project Mission & Stakeholders
Quality in the Workplace
Solving Workplace Problems
The Five Steps of Problem Solving
Understanding the Work Process
Basic Telephone Techniques
Business Reports and Proposals
Business Writing I: Preparation
Communication Skills at Work
Delivering Negative Messages
Effective Business Writing: II
Improve Your Speaking Skills
Interpersonal Communications
Non-verbal Communication
Organizing & Presenting Reports
Persuasive & Sales Messages
Proactive Communication Models
Reactive Communication Models
Team Communication
Writing Letters, Memos, and E-Mails